![]() He then wrote me back after 5 pm saying that he "misunderstood what the dealership told him" regarding the lie about me hanging up on them. They are trying to throw me under the bus as if this is somehow my fault and then lying on top of it!!!! I replied to the ex GSM and of course, denied this and pointed out the lie. They are the ones who cancelled the deal on me or else this forum post wouldnt exist. All communications came through the sales persons personal cell phone because the many corporate numbers from the dealership are apparently blocked on my phone. This falsehood is not possible as I never spoke to any manager at the dealership, at all, whatsoever, at any time since the car arrived. Not only is this false and inaccurate but it shows they are now making a bad experience worse by attempting to placing the blame on me, the customer, with a bold faced lie so they "have some evidence or reason" to support their horrid decision. Today he reported to me that the BMW dealership alleged to him that I hung up the phone on the manager in anger, and that I cancelled the deal. But we wont question his excuses at this time, poor as they may be as you will see why it doesnt matter, below. ![]() Yes it took him that long to get back to me. He finally reported back to me over the last two days. Since that time, he was promoted within the organization to become the GM of the Land Rover/Jaguar dealership down the street from BMW. I am, for all intents and purposes, his client. He is the gentleman who sold me the car and took my deposit. I reached out to the ex-GSM of Arrowhead BMW over the weekend when this occurred. If you still don't get satisfaction then I would take your complaints to the internet and every possible outlet to spread the word that you were treated like crap and BMW took the car you ordered away from you with no justification. If you don't get anywhere with them I would file a complaint with Better Business Bureau (BBB). Thanks a ton for reading this and helping with any input! Turn to social media and share my experience.Īny more suggestions you guys have would be more than welcome! Anyone have any ideas which Executive at BMW corporate I could contact that can actually make something happen? IT feels to me they are just screwing me because they can make more money from another buyer.Ĭomplain to BMW corporate. However this is slimy, unprofessional, ugly behavior. I contacted him and he said he would look into it next week because he is out of town this weekend.įolks, I believe they are not contractually bound to sell me the car, at least I dont think they are. I originally negotiated great financial terms of the deal with the prior GSM of the dealership who has now moved up in the company and is in the process of opening a Jaguar LAndRover dealership down the street from the BMW store. and yes they knew it was going to be shipped upon order and again when it came in. I provided my insurance and Drivers License to the dealership in order to purchase the vehicle when I ordered it. ![]() I did not hide the fact I was an Oregon Resident. Yes the car was going to be shipped to Oregon. 30 minutes later they cancel the deal and refund my CC because Im out of state and dont want to sell me the car because Im an Oregon resident who does not need to pay sales tax. The next day they say I cant take possession of the car, and ship the car, until the check clears from BMW Financial, which is several days after I sign the documents. They took my credit app and approved me for BMW Financing. But I did not acquire my current leased 2020 M8comp coupe from this particular dealership) The sales guy sent me pics of the vehicle pre-pdi. (Yes, I have the order paperwork in case anyone is curious) Order was built and delivered to the dealer this past week. As good or better than any deal currently available for this model. The financial terms were quite beneficial to me. I Placed a 5k deposit for an X7 M50i order with the dealership for a car to be made to my specs several weeks ago. I am hoping our community can guide me in some positive direction to complete the deal or helpme get a "pound of flesh." Im sorry to share that Arrowhead BMW in Glendale Arizona has reneged on a deal in the most disgusting fashion. ![]()
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